TERMS & CONDITIONS

These are the terms and conditions on which we supply products to you, whether

these are goods or services.

Please read these terms carefully before you submit your order to us. These terms

tell you who we are, how we will provide products to you, how you and we may

change or end the contract, what to do if there is a problem and other important

information. If there is a mistake in these terms, please contact us to discuss.

About Us

bclelectrodiesel.com is operated by Bosch Car Service – Battery Centre, a company

registered in England and Wales, our registered office is at: 22 Neath, Plasmarl,

Swansea SA1 2JG.

To contact us, please call 01792 774528 or submit an enquiry here.

If we have to contact you, we will do so by telephone or by writing to you at the email

address or postal address you provided in your order.

When we use the words "writing" or "written" in these terms, this includes emails.

1 General

1.1 Any acceptance by us of an order by you is subject to the following conditions. If

your order form contains printed conditions such conditions are accepted only in so

far as they are not inconsistent with our terms and conditions as set out below. Our

acceptance of your order will take place when we provide you with our written

acknowledgement of your order or our delivery of goods to you.

1.2 If we are unable to accept your order, we will inform you of this and will not

charge you for the goods. This might be because the goods are out of stock,

because of unexpected limits on our resources which we could not reasonably plan

for, because we have identified an error in the price or description of the goods or

because we are unable to meet a delivery deadline you have specified.

1.2 We reserve the right to change these terms and conditions at any time. Any such

changes will take effect when posted on the website and it remains your

responsibility to read the terms and conditions on every occasion you visit and use

this website.

2 Prices

2.1 Whilst we endeavour to adhere to our published prices we reserve the right to

amend them to those ruling at the date of dispatch. All prices are pound sterling and

include VAT unless otherwise stated.

2.2 For any goods that are purchased via our website, the price you pay is the price

displayed when your order is accepted by us with the following exclusions:(a) Reservations made via GSF Click & Collect will be reserved at the price

shown when placing an order, once the specified collection period has elapsed;

prices are subject to change.

(b) While all our prices are checked for accuracy on a regular basis and we take all

reasonable care to ensure that the price of the product advised to you is correct,

some prices may be incorrect. If we discover an error with the price of your goods,

we will inform you as soon as possible. We are not under obligation to provide goods

to you at the incorrect lower price and reserve the right to cancel your order. In cases

where contact cannot be made, we will treat the order as cancelled.

2.3 Prices may vary in-store to that shown on our site or any other advertising

material unless expressly stated. We reserve the right to alter prices to account for

inherent costs to our business.

2.4 All quotations provided are valid for 14 days unless otherwise stated.

2.5 All delivery prices (where applicable) are quoted at the time you place your order

and no credit will be issued for goods collected from any of our premises by you or

any third party employed by you.

3 Product Information

3.1 Any application lists, catalogues, descriptions, images, information or advice

provided by us or published on our website in respect of goods is as accurate as

possible although is for illustrative purposes only. In all instances, it is your

responsibility to assure yourself that the parts supplied are suitable for the

application involved.

3.2 Goods supplied will conform in all material respects to their description or to any

sample or specification provided to and accepted by us. We reserve the right to

amend any design or specification without prior notification provided that it does not

adversely affect the performance of the goods.

3.3 We reserve the right to supply goods of a revised or modified design, providing

that any difference does not affect the good's performance or suitability for the

intended purpose.

3.4 Although we have made every effort to display the colours accurately, we cannot

guarantee that a device's display of the colours accurately reflects the colour of the

goods. Goods supplied by us may be different in colour or appearance from those

shown on our website or the vehicle itself.

3.5 While every endeavour has been made to ensure the accuracy of our catalogue,

we do not accept any responsibility for errors or omissions. Replacement parts

should always be checked against the original ones prior to fitting to ascertain their

suitability for purpose.

3.6 Left Hand (LH) and Right Hand (RH) fitting positions are stated as if sitting in the

driver's seat.

4 PatentsWe shall not be held responsible for any infringement of patent or copyright on the

part of our suppliers or customers in the event that parts are being supplied to their

design.

5 Orders

5.1 Whilst we use our reasonable endeavours to fulfil orders made by you, we will

not be in breach of these terms nor liable for delay in performing, or failure to

perform, any of the obligations under these terms if such delay or failure results from

events, circumstances or causes beyond our reasonable control including (without

limitation) strikes, lockouts, shipping delays, fire, war, etc. In such an event, you will

have no claim against us for any loss or damage which may result.

6 Payment Terms

6.1 Payment is to be made on delivery unless prior arrangements have been made

to open an account authorised by a Director of the company in writing.

6.2 We accept payment with VISA, MasterCard and Klarna.

6.3 Payments via our website will only be accepted where the payment card in

question has been verified, where this is not possible, we reserve the right to cancel

any order without notice.

6.4 If you do not make any payment to us by the due date we may charge interest to

you on the overdue amount at the rate of 4% a year above the base lending rate of

Bank of England from time to time. This interest shall accrue on a daily basis from

the due date until the date of actual payment of the overdue amount, whether before

or after judgment. You must pay us interest together with any overdue amount.

6.5 If you think an invoice is wrong, please contact us promptly to let us know. You

will not have to pay any interest until the dispute is resolved. Once the dispute is

resolved we will charge you interest on correctly invoiced sums from the original due

date.

6.6 Where we receive part payments towards any invoice or debt owed to us, we

reserve the right to allocate the payment in equal proportions to the outstanding

amount in the order in which they occurred (oldest debt first).

6.7 In the event of a cheque not clearing, we reserve the right to charge a fixed fee

to cover the return of the cheque and to cover any costs or administration charges.

6.8 You acknowledge and agree that:

(i) One of our third-party payment processors ("Klarna"), will charge you through the

payment method you have selected at website checkout for such Order and such

other amounts payable under these Terms that may be due in connection with the

Order;

(ii) you will provide valid and current information about yourself;(iii) we may use the tools, software or services of our payment processors to process

transactions on our behalf; and

(iv) you may be charged bank or credit/debit card issuer with additional fees (such

as foreign transaction fees or cross border fees) or surcharges imposed by your

bank or credit/debit card issuer, and those are not our charges or fees, and neither

have control over this nor do we have any way to mitigate this, as this is purely up to

the relationship and commercial terms between you and your bank or credit/debit

card issuer, and we also have no way of knowing in advance whether you will be

charged such fees or surcharges, as each bank and credit/debit card issuer has its

own policy, and our commitment is to acquire the amount set at Checkout in your

local currency.

6.9 In cooperation with Klarna, we offer "Card payment", "PayPal payments" and

"Pay in 30 days". This payment solution is known as "Klarna Checkout".

6.10 In order to offer you Klarna's payment options as part of the checkout process,

we will pass to Klarna certain aspects of your personal information, such as contact

and order details for Klarna to assess whether you qualify for their payment options

and to tailor the payment options for you based a credit assessment. Klarna's

checkout process presents certain information for you as soon as you have been

identified. The information you need to enter for identification may vary between

different purchase transactions and customers.

6.11 Eligibility for use of the Klarna payment method will be determined by Klarna in

their sole discretion and we accept no liability in respect of your use of Klarna as a

payment method.

6.12 By providing information at the checkout, you agree to Klarna's terms and

conditions. By clicking to complete the purchase, you agree to our terms and

conditions.

6.13 Further information and full terms and conditions for Klarna's payment method

can be found here. For information about your payment, please contact Klarna's

customer service team as follows:

Email: customer@klarna.co.uk

Local Rate: +44 (0)20 300 50833

Freephone: +44 (0) 808 189 3333

7 Delivery of Good and Retention of Title

7.1 Unless otherwise stated deliveries will be made by our vehicles at no charge in

the Swansea Area.

7.2 All orders made via the website or mail order for delivery will be subject to the

appropriate carriage charges stated at the point of order.

7.3 Goods are delivered to you and at your risk at the earliest of when we physically

deliver them to you or make them available to you for collection at a location agreed

by us.7.4 Time of delivery will not be of the essence and any delivery date is an estimate

only. You will have the right to cancel any order without liability to us if delivery has

not taken place more than 30 days after the time specified by us.

7.5 If no one is available at your address to take delivery and the goods cannot be

posted through your letterbox, we will leave you a note informing you of how to

rearrange delivery.

7.6 If you do not collect the goods from us as arranged or if, after a failed delivery to

you, you do not re-arrange delivery we will contact you for further instructions and

may charge you for storage costs and any further delivery costs. If, despite our

reasonable efforts, we are unable to contact you or re-arrange delivery we may end

the contract.

7.7 Any claim that goods have not been delivered to you by us must be notified by

you to us within 7 days of their expected delivery.

7.8 The quantity of any consignments recorded by us upon dispatch from our

business premises will be conclusive evidence of the goods received by you on

delivery unless you can provide conclusive evidence to prove otherwise.

7.9 If you fail to take delivery of any goods at the time agreed for delivery, then we

will be entitled to cancel or suspend such delivery and all other outstanding

deliveries and we will be entitled to charge you for the loss suffered.

7.10 We offer local delivery to Swansea only and will unload the products from the

van upon arrival.

(a) Notwithstanding delivery, title in the goods shall remain ours until we have

received payment of the full price of all goods that are subject to these terms and all

goods supplied by us to you under any other contract whatsoever.

(b) You shall nevertheless be entitled to deal with goods in which we retain title in the

ordinary course of business provided that
c) any such sale will be a sale of our

property on your behalf.

(d) you shall first dispose of the goods that you have paid for and any payments

received by us from you shall first be appropriated to goods disposed of by you;

(e) Until property in the goods passes to you, you shall hold the goods as bailee for

us and shall store the goods in such a way that they are readily identifiable as our

property. You shall also maintain the goods in satisfactory condition and keep them

insured on our behalf.

7.11 All non-delivery claims will, at our discretion, be limited to replacing the goods

or issuing a credit note within a reasonable time.

7.12 Any claim that goods have been delivered damaged or do not comply with their

description should be made within 7 days of their delivery. Provided that such goods

are returned to us in accordance with clause 11, we will refund, issue a credit or

replace the goods at our discretion.

7.13 All claims that goods have not been delivered to you by our appointed carriers

must be made within 7 days of the expected delivery date. We reserve the right tomake appropriate investigations with our carrier within a reasonable timescale. In

some cases, we may require compelling evidence from you or a third party to aid the

investigation process. You will be notified of our decision to refund, replace or issue

a credit for the goods within 14 working days of your initial claim.

8 Guarantee

8.1 All products are supplied and guaranteed by the manufacturer in accordance

with the manufacturer's specifications. Any item which is proved and admitted by the

manufacturer to be defective during the relevant warranty period due to material or

structural defect will be replaced free of charge or credited in full at our discretion.

Under no circumstances will we accept liability for consequential loss or damage or

pay for any repairs or alterations without prior authorisation.

8.2 In the event of a guarantee claim, you must notify us in writing and complete a

warranty form detailing the fault and vehicle details.

8.3 You must return the goods to us for inspection by the manufacturer. The

manufacturer's report will be final, and we shall have no further liability to you.

8.4 You will allow reasonable opportunity for claims to be investigated by us or the

manufacturer prior to any replacement, refund or credit being issued and, where

required, you will provide additional information and or goods for inspection if

requested by us or the manufacturer.

8.5 We will have no liability to you in respect of any defect arising from wear and

tear, willful damage, negligence, tampering of goods, abnormal working conditions,

incorrect fitting, ordering of goods or failure to follow the manufacturer's instructions.

8.6 Any warranty that is provided shall not be transferred or assigned to any other

party.

8.7 The warranty starts from the date of delivery. If we replace the goods within the

warranty period, the warranty does not start again, and you will only benefit from the

remaining warranty period.

8.8 If you are exercising your right to end the contract in accordance with clause 9,

you must notify us prior to the fitment of the goods and within the 30-day period.

Once fitted, we reserve the right to investigate your claim as per clause 8.4.

8.9 Under no circumstances will we accept liability to you in respect of costs incurred

such as, but not limited to, loss of earnings, travel expenses, recovery costs and

damages.

9 Returns

11.1 Goods purchased online may only be returned with our prior written

authorisation and we reserve the right to deduct the appropriate handling charges or

reduce the refund amount to reflect any damage or reduction in value of the goods

as a result of incorrect handling or damage.11.2 If you are exercising your right to change your mind following clause

9, all refunds will be issued within 14 working days from the day on which your goods

arrive with us.

11.3 All goods that are incorrectly supplied will be refunded within 7 days, providing

they are returned as new in their original packaging.

11.4 All goods purchased via our website or mail order will only be credited back to

the original payment method.

11.5 Only goods returned in the same condition in which you receive them qualify for

a refund, you have no entitlement to a refund if the goods returned have been used

and where applicable have been removed from sealed clear packaging.

11.6 Electrical items are non-returnable unless faulty or previously agreed with us.

11.7 Return postage remains your responsibility unless, the goods are faulty or are

incorrectly supplied, there is an unreasonable delay in delivery or because of an

error on our behalf.

11.8 All unwanted products must be returned within 30 days from the point of

delivery, goods returned after this period will be subject to the appropriate handing

charges. All special order items ("Special Order Items") are non-refundable except at

our discretion.

11.9 If you are responsible for return postage costs and we agree collection from

yourself, you agree that we can invoice you for the direct costs to us of such

collection. This will be agreed at the point of booking collection from yourself.

11.10 Where we are collecting goods from yourself on a mutually agreed date, you

are liable for costs incurred if collection is missed or goods are not available for

collection on that day.

11.11 Where we are liable for postage but are unable to organise a collection, you

must return the goods to us via the cheapest tracked method possible and provide

proof of purchase for the chosen postage. In cases where postage costs are deemed

excessive, we reserve the right to refund the value of the cheapest postage method

available at that time.

11.12 All goods bought via mail order must be returned to our Bosch Car Service –

Battery Centre, 244 Neath Rd, Plasmarl, Swansea SA1 2JG. However, where you

choose to return goods via one of our stores, the onus is on you to get signed proof

of return, as we have no liability to you for goods returned via a store without proof.

11.13 You agree to return goods in such a condition whereas no risk is posed to any

employee.

(a) Where items purchased are on an exchange basis, you have 30 days to return

the old unit to us. If the old unit is returned within 30 days we will refund the

'surcharge' owed, provided that the item is in a condition that enables it to be

remanufactured. Any goods returned outside of the 30 day period will be credited at

our sole discretion.

12 Limitation of Liability

12.1 The following provisions set out the entire financial liability of us (including any

liability for the acts or omissions of our employees, agents and sub-contractors) to

you arising out of or in any way related to the contract.

12.2 We are responsible to you for foreseeable loss and damage caused by us. If we

fail to comply with these terms, we are responsible for loss or damage you suffer that

is a foreseeable result of our breaking this contract or our failing to use reasonable

care and skill, but we are not responsible for any loss or damage that is not

foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen

or if, at the time the contract was made, both we and you knew it might happen, for

example, if you discussed it with us during the sales process.

12.3 We do not exclude or limit in any way our liability to you where it would be

unlawful to do so. This includes liability for death or personal injury caused by our

negligence or the negligence of our employees, agents or subcontractors; for fraud

or fraudulent misrepresentation; for breach of your legal rights in relation to the

products; and for defective products under the Consumer Protection Act 1987.

12.4 If we are providing services on your property, we will make good any damage to

your property caused by us while doing so. However, we are not responsible for the

cost of repairing any pre-existing faults or damage to your property that we discover

while providing the services.

12.5 We are not liable for business losses. If you use the products for any

commercial, business or re-sale purpose we will have no liability to you for any loss

of profit, loss of business, business interruption, or loss of business opportunity.

Subject to the above, our total liability to you under or connected with this contract

will not exceed 100% (one hundred per cent) of the price payable for the goods for

any one event or series of connected events.

13 Complaints

13.1 If you have any complaints about any goods or services supplied by us, please

13.2 We are under a legal duty to supply goods that are in conformity with this

contract. See the box below for a summary of your key legal rights in relation to the

product. Nothing in these terms will affect your legal rights.

Summary of your key legal rights

This is a summary of your key legal rights. These are subject to certain exceptions.

For detailed information please visit the Citizens Advice website

www.adviceguide.org.uk or call 03454 04 05 06.

If your product is goods, the Consumer Rights Act 2015 says goods must be as

described, fit for purpose and of satisfactory quality. During the expected lifespan of

your product, your legal rights entitle you to the following:a) Up to 30 days: if your goods are faulty, then you can get an immediate refund.

b) Up to six months: if your goods can't be repaired or replaced, then you're entitled

to a full refund, in most cases.

c) Up to six years: if your goods do not last a reasonable length of time you may be

entitled to some money back.

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