REFUND POLICY
9 Returns
​
11.1 Goods purchased online may only be returned with our prior written
authorisation and we reserve the right to deduct the appropriate handling charges or
reduce the refund amount to reflect any damage or reduction in value of the goods
as a result of incorrect handling or damage.11.2 If you are exercising your right to change your mind in accordance with clause
9, all refunds will be issued within 14 working days from the day on which your goods
arrive with us.
11.3 All goods that are incorrectly supplied will be refunded within 7 days, providing
they are returned as new in their original packaging.
11.4 All goods purchased via our website or mail order will only be credited back to
the original payment method.
11.5 Only goods returned in the same condition in which you receive them qualify for
a refund, you have no entitlement to a refund if the goods returned have been used
and where applicable have been removed from sealed clear packaging.
11.6 Electrical items are non-returnable unless faulty or previously agreed with us.
11.7 Return postage remains your responsibility unless, the goods are faulty or are
incorrectly supplied, there is an unreasonable delay in delivery or because of an
error on our behalf.
11.8 All unwanted products must be returned within 30 days from the point of
delivery, goods returned after this period will be subject to the appropriate handing
charges. All special order items ("Special Order Items") are non-refundable except at
our discretion.
11.9 If you are responsible for return postage costs and we agree collection from
yourself, you agree that we can invoice you for the direct costs to us of such
collection. This will be agreed at the point of booking collection from yourself.
11.10 Where we are collecting goods from yourself on a mutually agreed date, you
are liable for costs incurred if collection is missed or goods are not available for
collection on that day.
11.11 Where we are liable for postage but are unable to organise a collection, you
must return the goods to us via the cheapest tracked method possible and provide
proof of purchase for the chosen postage. In cases where postage costs are deemed
excessive, we reserve the right to refund the value of the cheapest postage method
available at that time.
11.12 All goods bought via mail order must be returned to our Bosch Car Service –
Battery Centre, 244 Neath Rd, Plasmarl, Swansea SA1 2JG. However, where you
choose to return goods via one of our stores, the onus is on you to get signed proof
of return, as we have no liability to you for goods returned via a store without proof.
11.13 You agree to return goods in such a condition whereas no risk is posed to any
employee.
(a) Where items purchased are on an exchange basis, you have 30 days to return
the old unit to us. If the old unit is returned within 30 days we will refund the
'surcharge' owed, provided that the item is in a condition that enables it to be
remanufactured. Any goods returned outside of the 30 day period will be credited at
our sole discretion.